Returns & Exchanges

Due to the perishable nature of our craft beverages, we cannot accept returns on beer products, though we are committed to ensuring every Evil Genius experience is exceptional. For non-perishable merchandise and apparel, we offer a 30-day window for exchanges or refunds on items in their original condition.

1

Inspect Your Order

Examine your package upon arrival for any signs of transit damage or missing items to ensure immediate resolution.

2

Contact the Lab

Email our support team with your order number and photos of any damaged goods or incorrect merchandise within 48 hours of delivery.

3

Secure Packaging

For approved merchandise returns, place the unused item back in its original packaging with all tags and labels intact.

4

Process Refund or Exchange

Once your return is received and inspected at our brewery, we will issue a credit to your original payment method or ship out your replacement gear.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing